Yesterday, I wandered into a national chain pharmacy to buy some NyQuil. When I [finally] got to the register, the price showed up $2.50 more than I expected based on the shelf price. Turns out someone put it in the wrong place on the shelf and the girl behind the register was quick to pass the blame.

I instatnly scolded her saying “you should be responsible for that and give it to me at the advertised price”. She responded, “Don’t blame me, a customer did it”. Wow, an employee blaming a customer for the disarray and general state of chaos of a store. That’s bold, even for a minimum wage employee.

This is fundamentally flawed thinking and the sort of ignroance that can sink companies large or small; stores and employees should always hold themselves responsible, not the customers. If someone put the NyQuil in the wrong place, it means the signs weren’t clear enough, no one was checking products on shelves, or the initial stocking was shoddy. In short, the store failed, not the customer. If stores continue to blame customers for the poor experience, I dare say they will soon find themselves without customers altogether. Problem solved, it seems.

NyQuil, old packaging NyQuil, new packaging
NyQuil’s old and new packaging

On another topic, I don’t like NyQuil’s new packaging, because I couldn’t find it on the shelf! Pictured above, left is the old packagining, which is much more effective, mainly because of the large type and coloured triangle thing. The new ones is not only hard to spot, but hard to identify the flavour. Yes, it has a picture of a Cherry on it, but it also has a big greeen slab, which at first glance leads me to believe that it’s the green flavour. NyQuil is a very thick liquid and depending on where it’s placed on the shelf, might be dark and hard to ID by colour alone. Trust me, it’s a strange sort of ergonomic experience.